Support

Everything below is accurate for the current build. If your question is not here, write to us — the list gets longer that way.

If this has stopped being practice

The app carries this same list on its own support screen, and will take you there itself if a spar stops sounding like a rehearsal.

Your account and your data

Deleting your account

In the app: Settings → Delete account. This removes your account and everything belonging to it — every session, transcript, debrief, confidence rating, scenario you built, and setting — immediately. It cannot be undone.

You will be asked to confirm it is you — Face ID, or your Apple or Google sign-in — before anything is removed. That is a security requirement for deleting an account, and it happens in the app; you do not need to sign out first. If you dismiss it, nothing is deleted.

Getting a copy of your data

Ask us and we will send it. See your rights for what else you can request.

Is my voice recorded?

No. Audio streams to the model while you are speaking and is never written down. A text transcript is kept, because without one there is no debrief and no logbook. The detail is here.

Subscriptions and billing

Cancelling

Subscriptions are handled by Apple, not by us. Open iOS Settings → your name → Subscriptions and cancel there. You keep Pro until the end of the period you have paid for. Deleting the app does not cancel a subscription.

Refunds

Request refunds from Apple at reportaproblem.apple.com. We cannot issue them directly. If something went wrong on our side, tell us anyway — we will back your request.

I paid and Pro is not unlocked

Try Settings → Restore purchases first; that is the usual fix after a reinstall or a new device. If it does not work, write to us with the date of purchase.

Common problems

The counterpart cannot hear me

Check that FirstSpar has microphone permission in iOS Settings → FirstSpar → Microphone. If another app is holding the microphone — a call, a recorder — close it first.

The session ended sooner than I expected

Every spar has a time cap, shown on the pre-flight panel before you start. Your very first one is deliberately short, so it ends on a debrief rather than on running out of things to say. Pro can set it to 3, 5 or 10 minutes.

My debrief did not appear

Scoring needs a real conversation to score — at least a couple of turns. If the model was unreachable, FirstSpar will say so plainly rather than invent a score, and your transcript is still there to read.

My logbook is empty on a new phone

Your history follows your account, not your device. If you have not signed in with Apple or Google, the anonymous account lives only on the old phone. Settings → Save your progress attaches an identity so it travels.

Accessibility

FirstSpar is a voice-first app, and we have tried to make sure that does not mean voice-only.

• Captions. Turn on live captions in Settings to read what the counterpart is saying as they say it.
• Reduce Motion. If it is on in iOS, the app's ambient animation stops. It is treated as an accessibility setting, not a preference about polish.
• Larger text. Layouts are tested at increased text sizes.
• Voice choice. You can change the counterpart's voice, free, on any plan.

If something is hard to use, that is a bug worth hearing about. Please tell us.

About FirstSpar

FirstSpar was built for first-time managers — the people who get promoted for being good at the job and then discover the job is now conversations. It is made by Phileo Solutions, and was built for the RevenueCat Shipaton 2026 in the Career Coaching category.

The product has one opinion behind it: reading advice about difficult conversations does not prepare you for having one. Saying the words out loud, to someone who pushes back, does.

Contact

We aim to reply within a few days — and within 30 days for any formal data request under your rights.